Email: info@ozswim.com.au

ABN: 31 103 561 628

make  policy

Make Up Policy (for missed lessons) :

Oz Swim Aquatics is dedicated to providing the best service for your family. Whilst most other swim schools do not offer any opportunity to catch up
on missed classes we continue to offer a very fair and beneficial make up policy. To ensure you do not miss out on classes we ask you to read the following.

NOTIFICATION

The pool staff must be notified of all cancellations by ringing 3297 5140 no later than 8 a.m. on the day of the lesson. If the desk is unattended messagebank
is there for your convenience. Families who fail to notify the pool or cancellations made after 8 a.m. on the day of the class will be marked ‘absent’ and the lesson will be forfeited.

Booking a 'Make up' class

Make up classes must be taken within 4 weeks of the missed lesson. Every effort will be made to accommodate requests. It is important however, families understand there is no obligation on Oz Swim Aquatics to provide alternate lessons, extra classes or discounts for missed classes.

Our make-up policy is designed to assist families with competing priorities. It allows children who miss a lesson to maintain their skills by offering extra exposure to enhance the learning process. We appreciate some families may have difficulty finding the time to do make up classes however; we do not offer refunds for missed classes nor will we add additional classes on to the current block of lessons.